Mobile / Casino
3hbk handles your information, transaction records and wallet details with a clear purpose: to run your account and keep your access secure. This policy explains exactly what data we hold, how we use it and what choices you have — because you should know before you share anything with us.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to fund your account, whether that is bKash, Nagad, Rocket or Bank Transfer. We also record each transaction you make so your account history is accurate and available to you at any time through the account dashboard. Beyond registration and transaction data, we collect device and session information when you access the site. This includes your browser type, IP address and session timestamps. We use this data to detect unusual access patterns and to keep your account from being used without your knowledge. We do not sell your personal data to third parties. We may share it with payment processors — for example, when a bKash or Nagad transaction is processed — and with service providers who operate parts of the platform under strict data agreements. Any transfer of data outside these relationships requires a clear legal basis. Availability of our services, and the data rights that apply to you, depend on your local law and the eligible regions in which you access the platform. If you are unsure whether this policy covers your situation, contact our support team before proceeding.
Not every data interaction falls under this policy. Understanding the boundaries helps you know where to direct questions and what protections apply to each part of your activity on the platform.
Data collected when you log in, update your profile or change your password is covered fully by this policy. This includes the email address, phone number and account preferences you provide directly to us.
Payment records created when you deposit or withdraw via bKash, Nagad, Rocket or Bank Transfer fall within this policy. The payment provider's own privacy terms also apply to the portion of data they process on their end.
Your browsing behaviour on game pages, category selections and lobby navigation is recorded at a session level within our platform. This data is used for account security and service improvement, not for selling to advertisers.
Links or services operated by third parties — including payment gateways and game content studios — have their own privacy policies. Our policy does not extend to data those parties collect independently once you interact with their systems.
You have practical choices about the data we hold for your account. Start by logging in and opening the account settings page — from there you can review the personal details we have on file and correct anything that is out of date. If your contact number or payment wallet details have changed, updating them in account settings ensures your transaction records stay linked correctly. If you want a copy of the data we hold, or if you believe we are holding something incorrectly, raise a request through our support channel. We will confirm receipt and tell you the next step in plain terms. Deletion requests are handled according to the legal obligations that apply in your eligible region — some account and transaction records must be retained for a defined period before they can be removed. Contact support to understand what applies to your specific account before making a request.
Open account settings after logging in to see the personal information and transaction history attached to your profile. This is the first place to check if something looks unfamiliar.
Update your name, phone number or wallet identifiers directly in account settings. For changes that require identity verification, follow the steps shown on the verification screen inside your account.
Send a message to our support team with your account reference and a clear description of your request. We will confirm what data we hold and explain your options based on the region and law that applies to your account.
If an account action is blocked or a data record appears wrong, contact support directly. Do not share your password or full wallet PIN in any support message — use your account ID instead.
If you have a question about this policy, want to review the data we hold or need to correct something in your account, use one of the published contact routes below. We do not invent channels or operating windows we cannot stand behind — these are the routes currently visible on the site.
Open the chat widget on the site to speak with the support team in real time. This is the fastest route for urgent account or data questions. Have your account reference ready.
Send a written request to the support email address published in the site footer. Include your account reference and describe the specific data or policy matter you are raising.
The Help Centre section of the site contains published policy documents and account FAQs. Start there to check whether your question is already answered before raising a direct request.
Every data handling decision at 3hbk is shaped by one principle: your information should only be used to operate your account, process your transactions and keep your access secure. We do not use it for purposes that go beyond that without telling you first.
We use cookies to keep your session active when you navigate between the lobby, game pages and your account. You can adjust cookie preferences through your browser settings. Blocking all cookies may affect how certain account features work.
Access to your account data is restricted to authenticated sessions. If we detect login behaviour that does not match your usual pattern — device type, location or timing — your session may require re-verification before continuing.
Transaction records linked to bKash, Nagad, Rocket and Bank Transfer deposits are retained for the period required under applicable law in your eligible region. After that period, records are removed from active systems according to our internal schedule.
When this policy changes in a way that affects your rights, we will notify you through your account or by the contact method you registered. The updated policy will carry a revision date at the top of the page.
These are the questions we hear most often about how your data is handled at 3hbk. If your question is not covered here, contact support directly with your account reference.
We collect your name, contact details and the information you enter during registration. When you make a deposit or withdrawal via bKash, Nagad, Rocket or Bank Transfer, we also record transaction details to keep your account history accurate and visible to you.
Yes. Log in and open account settings to review the personal details and transaction history attached to your profile. If you need a more detailed export of your data, raise a request through the support email published in the site footer.
We share data only with payment processors — such as those handling bKash or Nagad transfers — and with service providers who support platform operations under strict data agreements. We do not sell your data to third parties or use it for advertising outside our platform.
Retention periods depend on the legal requirements of your eligible region. Transaction records linked to deposits and withdrawals must be kept for a defined period under applicable law. Contact support to find out the specific period that applies to your account.
Open account settings after logging in and update the relevant field directly. For changes that require identity verification — such as a name correction — follow the steps shown on the verification screen inside your account, or contact support for assistance.
Contact support immediately using the live chat or email route published on the site. Include your account reference and describe what you noticed. Do not share your password in the message. We will review your session records and advise on the next step.