Mobile / Casino
These terms set out the rules that apply when you open an account with 3hbk and use any part of the platform — from wallet transactions to lobby access. Access and eligibility depend on your local law and the eligible regions we serve.
By registering and using your account on this platform, you confirm that you have read and accepted these terms in full. They form the complete agreement between you and us regarding your use of the site. We may revise these terms when our services change or when legal requirements in your eligible region require it. When we do, we will update the version date shown at the bottom of this page; continuing to use the account after a revision means you accept the updated terms. These terms apply to every interaction with the platform: opening an account, funding your wallet through bKash, Nagad or Rocket, placing activity in the lobby, and raising a support request. They do not cover how bKash, Nagad or Rocket handle their own service on their side — those providers operate under their own separate agreements. Your use of any of those payment channels is subject both to our transaction rules and to the respective provider's own terms. If any provision in these terms is found to be unenforceable under applicable law, the remaining provisions continue to apply. We reserve the right to suspend or close an account where a breach of these terms is identified. Eligibility to hold an account depends on your local law and the regions we currently serve.
These terms apply to all activity conducted through your registered account. Four areas define where this policy starts and where it ends — understanding the boundary helps you know which agreement governs each part of your experience.
Creating, verifying and maintaining your account falls fully within these terms. This includes login credentials, account details, verification steps shown in your account panel, and any suspension or closure we carry out under these rules.
All wallet funding and withdrawal activity processed through bKash, Nagad, Rocket or Bank Transfer is covered here. The rules on accepted amounts, required verification and transaction records visible in your account history apply under this policy.
The lobby, game rooms, odds displays and any promotional notices published on this site are subject to these terms. Content accuracy, availability and changes to what is offered are governed by the conditions set out here.
Services operated independently — including bKash, Nagad and Rocket on their own platforms, and game content from studios in our lobby — are outside the scope of these terms. Each carries its own separate agreement that we do not control.
These terms are not only obligations — they also set out what you can do. You have the right to review the full transaction history recorded against your account at any time by opening the transaction records section in your signed-in account area. If any detail on your account — name, contact information or wallet reference — is incorrect, you can submit a correction request through the support channel and we will process it against the verification record we hold. If you believe a charge or transaction recorded against your account is wrong, you can raise a dispute by contacting our support team with the transaction reference shown in your account history. We review each dispute against the platform record. You may also ask us to explain how a specific term applies to your account situation — our support team handles those questions directly. Finally, if you wish to close your account, that request is handled through the same support route, and we will confirm the closure and the status of any remaining wallet balance before completing it.
Open the transaction history section in your signed-in account to see every funding and withdrawal entry, date, amount and status recorded against your wallet.
Submit a correction through our support channel if any registered detail is wrong. We match the change against your verification documents before updating the account.
If a transaction record does not match what you authorised, send the transaction reference to our support team. We check it against the platform record and respond through the same channel.
Account closure requests go through our support route. We confirm the closure and the current status of any wallet balance before the account is deactivated.
If a clause is unclear, if you need to raise a question about how these terms apply to your account, or if you want to submit a correction or dispute, use the routes published on this site. We do not list hours or response windows we cannot verify — contact us through the routes below and we will handle your query through the same channel.
The live chat widget is visible on the site when you are signed in. Use it to ask a terms question or start a transaction dispute. Reference your account ID and the transaction record number where relevant.
Send a written terms or account query to our support email address published in the site footer. Include your registered account email and a clear description of the clause or transaction you are asking about.
The Help section inside your signed-in account lists the current support routes and links to this terms page. Check there first for the most current contact details and any published policy updates.
We keep account and transaction data only for as long as it is needed to operate your account and meet the obligations set out in these terms. The specific data we hold, how it is stored and how you can ask for changes are described in our Privacy Policy, which runs alongside these terms. For questions about data specifically, the Privacy Policy is the right document to read first.
Your account credentials are your responsibility under these terms. Do not share login details. If you suspect unauthorised access, contact our support team immediately using the live chat or email route so we can review and secure the account.
We use cookies to keep your session active and to record lobby and account preferences. Our Cookie Policy, linked in the site footer, explains which cookies are set, what they do, and how you can manage them through your browser settings.
Transaction records and account details are retained for the period required under these terms and any applicable law in your eligible region. You may request a summary of the data we hold by contacting our support team through the published email route.
If you disagree with a revision to these terms, your option is to close your account before the revision takes effect. Send a closure request to our support team and we will confirm the account status and any remaining wallet balance before closing.
These are the questions we hear most often about account terms, obligations and rights. If your question is not here, the support routes listed above are the right place to ask.
Yes. Every transaction you process through bKash, Nagad, Rocket or Bank Transfer inside your account is subject to these terms. The payment provider also applies its own separate rules on its side, which we do not control. Both sets of terms apply to your transaction.
We publish the updated version date on this page when terms change. If you do not accept a revision, you can request account closure before the change takes effect. Continuing to use the account after the revision date counts as acceptance of the updated terms.
Open your transaction history in the signed-in account area and note the transaction reference number. Then contact our support team through live chat or email with that reference. We review the record and respond through the same channel you used.
Yes. Send a correction request through our support email or live chat. We check the requested change against the verification documents already on file before updating the account. We cannot process a correction without a matching verification record.
Access and eligibility are always subject to your local law and the eligible regions we currently serve. These terms apply to your account wherever you access it, but whether you are eligible to hold an account depends on the applicable laws in your location.
We keep account and transaction records for the period required to operate your account and meet obligations under these terms and applicable law. You can request a summary of the data we hold by contacting our support team through the published email route.